Phone Banking Numbers
Overview
Self Service Options
IVR mode is a self-service option for customers to access their Banking account details after authentication with Customer ID and Telephone Personal Identification Number (T-PIN) or Debit Card Number & ATM PIN to access various services on their account or give requests without having to visit the branch. If the customer chooses manual assistance, he is connected to a phone banker and is required to answer certain verification questions in order to get his account details. Account holder’s verification is mandatory to ascertain the authenticity of the customer as well as for the security of the account.
Phone Banking Numbers
- In case you remember your Card number
SMS BLOCK < Customer ID> < Card Number > to 5676777
Eg: SMS BLOCK 12345678 4587771234567890 to 5676777 - In case you do not remember your Card number
SMS BLOCK < Customer ID > to 5676777>
Eg: SMS BLOCK 12345678 to 5676777
- 24x7 Customer Care Toll-free number: 7games bet:1800 425 7600
- Non Toll-free number (Call Charges Applicable): 7games bet:022 - 4042 6013
- Email ID: 7games bet:idbicards@idbi.co.in
- Toll Free numbers: 1800 208 1947 (For Delight Points related queries)
- For Delight Points related queries - 7games bet:membersupport@idbidelight.com
- Click here to visit the Credit Card Grievance Redressal 💖s🦹ection
Services We Offer
- Information on Balance of all accounts in the Customer ID and last 5 Transactions
- Stop cheque
- information on status of Cheques Issued or Deposited.
- Request for Cheque Book
- Request for Statement by E-mail: you can give as many requests for statement on email for any 3 months using the self-service option in Phone Banking free of charge.
- Email ID updation request you can call us from your registered mobile number and self authenticate to update email id in your account
- Unblocking of debit card for online payments call us from your Registered Mobile Number and self authenticate on IVR to place a request for unblocking your debit card
- Request for redemption of debit card loyalty points
- PAN updation call us from regd. Mobile number & authenticate with TPIN/ATM PIN)
- Aadhaar verification with bank account(s): You can carry out instant OTP based Aadhaar authentication as well as link Aadhaar to your savings bank account on IVR.
Retail Individual account holders can generate their ATM PIN instantly anytime, anywhere through IVR, free of charge if their mobile number is registered in the account for receiving OTP.
Through phone banking agent:
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- Hotlisting of debit card and other digital channels viz. UPI, Inet & Mobile banking
- Reporting of unauthorized/fraudulent transactions
- Request for replacement debit card in case of loss/theft/misplacement (call from RMN is mandatory)
- Information / Issues on usage of - ATM, Internet Banking or Mobile Banking, branch locations & contact numbers, etc.
- Account transaction enquiry
- Fixed deposit enquiry
- Loan related queries
- Liabilities and Asset products information.
- Foreign Exchange Rates
- Deposit Rates
- Demat Account Holding details
- Demat Account transaction enquiry
- Check outstanding balance
- Last five transactions/EMI deductions
- Request for provisional certificate
- Request for loan account statemen
- “Holding Statement” in Ascending / Descending Order
- Holding Statement by Fax / Mail / Email
- Last Five Transactions
- Transactions Statement by Fax / Mail / Email
- Billing Details
Through Phone Banking Agent
Benefits
Eligibility
- All retail individual & Proprietorship Current account holders having a valid & active debit card & ATM PIN can use this service.
- Individual account holders who are minors are presently not allowed to use phone banking.
- Joint Account holders with no other primary account ” cannot avail of the service.
- HUF / Club / Trust / Association accounts are also not eligible for phone banking.
- Pvt Ltd, LLP or any other partnership accounts as well as corporate accounts are also not eligible for phone banking service.