FASTag
Overview
IDBI FASTag is a thick paper based tag / device that use Radio Frequency Identification (RFID) technology for making toll payments directly from the Prepaid Wallet, Savings or Current account linked to it. It is to be affixed on the windscreen of your vehicle, which enables you to drive through toll plazas, without stopping for cash payments as toll charges. The Government of India has mandated that all new vehicles being sold with effect from 1st December, 2017 are to be affixed with FASTag. The “FASTag Partner App” will facilitate more than 6000 dealers in the country to access a single platform and activate the FASTag at the time of delivery of vehicle. IDBI FASTag has been made mandatory on 600 + National Highways toll plazas (check for the list here), and is acceptable across over and selected 54+ State highways toll plazas. From 15th December 2019 all lanes at National Highway toll plaza will be declared as dedicated FASTag Lane except for one Hybrid lane. Non -FASTag users will be charged double the fee if they pass through FASTag lanes.Features
Cashless Payment
IDBI FASTag users need not to carry cash for toll transactions, and need not to worry about collecting the change.Faster Transit
IDBI FASTag enables Auto-debit of exact amount, makes the transit faster in all toll plazas and saves fuel & time.Online Recharge
IDBI FASTag can be recharged online by Credit Card / Debit Card / Net banking/ UPI/IMPS etc.SMS Alerts
IDBI FASTag will provide instant SMS alerts on registered mobile number for toll transactions, low balance, etc to the FASTag user.Web Access For Customers
2 points earned for every Rs. 100 spent. Redeem each point for cash credit of Rs. 1 to the account for every point.Environmental Benefits
Reduced air pollution and reduced use of paperSocial Benefits
Economic benefitEconomic Benefit
Reduced effort in management at toll plazaRecharge Options
Steps To Follow For Recharge
- Login to IDBI Go Mobile+ app
- Go to Request
- Choose FASTag
- Click on Recharge
- Enter vehicle number
- Enter amount
- Enter OTP or soft token
- and the FASTag will be recharged.
Steps to follow for recharge :
- Go to FASTag Tab
- Click on Recharge
- Enter vehicle number
- Enter amount
- Enter your password and OTP
- and then the wallet will be recharged.
Steps To Follow For Recharge
- Visit any UPI App such as BHIM, PayTm, Phone Pay, Google Pay, Amazon Pay, IDBI Go Mobile UPI etc.
- Enter VPA which follows common pattern for all FASTags i.e. NETC. vehicle number@idbi, eg. if vehicle number is DL3CBE5636 vpa shall be netc.dl3cbe5636@idbi
- After entering VPA as above, click on send money
- Enter amount to be reloaded
- FASTag is recharged
Steps To Follow For Recharge
Visit any BBPS App such as BHIM, PayTm, Phone Pay, Google Pay, Amazon Pay, IDBI Go Mobile BBPS etc.- Click on Recharge
- Select option IDBI FASTag
- Enter Vehicle Number
- Enter amount to be reloaded
- and the FASTag is recharged.
Steps To Follow For Recharge
- Go to IDBI FASTag Application, visit ,
- Click on customer login,
- Enter login details received at the time of registration,
- Click on recharge and then recharge using any of PG mode i.e. Credit Card, Debit Card, Net Banking etc.
Fees And Charges
Tag Joining Fee : Nil (Till March 31, 2021)Tag Classes | Description | Tag Colour | Tag Deposit | Threshold Amount |
---|---|---|---|---|
04 | Car/ Jeep/ Van | Violet | 200 | Nil |
04 | Tata Ace and Similar mini Light Commercial Vehicles | Violet | 200 | 200 |
05 | Light Commercial Vehicles / Mini Bus | Orange | 300 | 300 |
06 | Bus 3 Axle | Yellow | 500 | 300 |
06 | Truck 3 Axle | Yellow | 500 | 300 |
07 | Bus 2 Axle / Truck 2 axel | Green | 500 | 300 |
12 | Tractor / Tractor with Trailer / Truck 4/ 5/ 6 Axle | Pink | 500 | 300 |
15 | Truck 7 Axle and above | Blue | 500 | 300 |
16 | Earth Moving / Heavy Construction Machinery | Black | 500 | 300 |
- First Time Load : As per Customer’s request**
- Re-issuance Charges : Rs. 100 (Incl of Taxes)
Please note:
- Taxes, as applicable, will be levied on all the prescribed fees & charges at the applicable rates.
- Convenience fee will be applicable for online recharge.
- Threshold amount is the minimum recharge amount to be done at the time of tag activation.
- The above mentioned tag deposit rates would be applicable as per the vehicle class and will be refunded at the time of closure of FASTag account.
- Toll charges will be deducted as per the applicable amount, depending on the vehicle class and the plaza used. Charges mentioned above are subject to change.
- Security amount would be applicable as per the vehicle class and will be refunded to the customer at the time of closure of RFID Tag account.
- Note: Toll charges deduction from the IDBI FASTag account will be as per the respective toll plazas basis.
- **As per Customer’s request-Subject to wallet guidelines issued by competent authority from time to time.
Online FASTag Recharge
How to recharge your IDBI Bank FASTag account?
IDBI Bank FASTag can be recharged modes like- I-net Banking, NEFT/RTGS, UPI, Credit Card, Debit Card, Ch𓆏eque, Cash etc. For recharging your FASTag through UPI, send money using UPI netc.vrn@idbi , for example if your Vehicle Registration number (VRN) is MH03 AA 1234 then use netc.mh03aa1234@idbi as your VPA for recharge through UPI.
Online FASTag Recharge
- Visit & Login 7games bet:royalesporte666.com/fastag with your username and password.
- Go to Payments for Recharge account.
- Select Tag/CUG wallet recharge as applicable and choose the payment made as per your convenience.
- Choose from one of the above options available.
- For more details, Terms and Conditions, kindly visit 7games bet:royalesporte666.com/fastag
Terms And Conditions
These terms and conditions are applicable to all the FASTag holders obtained FASTag from IDBI Bank/ the Bank. These terms and conditions are in addition to any other terms and conditions stipulated by the Bank from time to time. FASTag issued by IDBI Bank is a thick paper based tag / device that use Radio Frequency Identification (RFID) technology for making toll payments directly from the Prepaid Wallet, Savings or Current account linked to it. It is to be affixed on the windscreen of your vehicle, which enables you to drive through toll plazas, without stopping for cash payments as toll charges.Replacement/Surrender/Closure of the Tag: The Tag Holder shall give a written request for cancellation/surrender/closure of the Fast Tag along with the Existing Tag. In case, the existing tag is damaged, the Tag Holder shall surrender the damaged tag. New tag will be issued to the Tag Holder after charging fees of the new Tag. In case of the death of the Tag Holder, Legal heirs of the customer may claim the refund of the Tag amount after producing death certificate and other relevant documents.
The Bank and its agents shall not be liable for any loss/inconvenience caused by a technical breakdown of the payment system. The IDBI FASTag is the property of the Bank and will be returned by Tag user unconditionally and immediately to the bank/service provider upon request by the Bank. The Bank reserves the right to cancel the IDBI FASTag and stop its operations unilaterally without assigning any reason. The decisionꦍ of the Bank is conclusive and binding upon the Tag holder.♛ The IDBI FASTag is non-transferable.
Tag Issuance Fee, Security Deposit, Minimum Recharge Amount Details
Tag Classes | Description | Tag Colour | Tag Deposit | Threshold Amount |
---|---|---|---|---|
04 | Car/ Jeep/ Van | Violet | 200 | Nil |
04 | Tata Ace and Similar mini Light Commercial Vehicles | Violet | 300 | 300 |
05 | Light Commercial Vehicles / Mini Bus | Orange | 300 | 300 |
06 | Bus 3 Axle | Yellow | 500 | 300 |
06 | Truck 3 Axle | Yellow | 500 | 300 |
07 | Bus 2 Axle / Truck 2 axel | Green | 500 | 300 |
12 | Tractor / Tractor with Trailer / Truck 4/ 5/ 6 Axle | Pink | 500 | 300 |
15 | Truck 7 Axle and above | Blue | 500 | 300 |
16 | Earth Moving / Heavy Construction Machinery | Black | 500 | 300 |
- Issuance / Re-issuance Charges (Inclusive of Taxes) : Rs. 100
- Applicable taxes will be levied on all type of top ups and transactions.
- A minimum convenience fee will be levied for all kind of top ups, recharge of the IDBI FASTag.
- Minimum Balance is the minimum recharge amount to be done at the time of RFID tag activation.
- Security amount would be applicable as per vehicle class and will be refunded to the customer at the time of closure of the RFID Tag Account.
How To Apply
A customer can either apply online via link pro vided at IDBI Bank website i.e. 7games bet:royalesporte666.com/fastag or apply offline by approaching our any Branch of IDBI Bank and/or any POS location in the, and with valid KYC documents and vehicle RC copy along with the originals for verifications purposes, the customer can open hi s/her account in two categories IDBI FASTag is linked to an account (prepaid/Saving or Current account); KYC documentation would be required as per the KYC policy of the Issuer Bank. Apart from the KYC documentation, you have to submit Registration Certificate (RC) of the vehicle along with the application for IDBI FASTag.
It can be issued as per below details:
01. Limited KYC FASTag account holder
- This type of FASTag cannot have more than Rs. 10,000*/- limit in their IDBI FASTag (Prepaid) account. The monthly reload limit is also capped to Rs. 10,000/-.
- Requirements: Minimum KYC details (as per Issuer bank policy), vehicle RC Copy, Photo of the customer.
02. Full KYC FASTag account holder
- This type of FASTag account cannot have more than Rs. 1 Lakh limit in their IDBI FASTag (prepaid) account
- There is no monthly reload cap in this account.
- Requirements: Full KYC details (as per Issuer bank policy), vehicle RC Copy, Photo of the customer.
FAQs
- I. Limited KYC holder’s account, at any given point of time, this type of IDBI FASTag account cannot have more than Rs. 10,000/- in their FASTag (Prepaid) account. The monthly reload limit is also capped to Rs. 10,000/-.
- II. Full KYC Holders account, at any given point of time, this type of IDBI FASTag account cannot have more than Rs. 1 Lakh in their FASTag (prepaid) account. There is no monthly reload cap in this account.
- Limited KYC holder’s account: RC copy of the vehicle, ID and address proof (list attached). Photo of the customer
- Full KYC Holders account: RC Copy of the vehicle, ID and address proof (list attached), Photo of the Customer,
- In case the tag reader of the plaza is not working, the customer may pay the toll in cash and can pass through the toll plaza.
- In case, the tag is not pasted correctly on the vehicle or not readable by the reader at the toll plaza, wherein the other vehicle tags are easily being read by the toll plaza:
- The customer may request the toll plaza owner to use the hand handled device to read the tag and can pass through the toll plaza.
- The customer may pay the toll in cash and can pass through.
- After that, the customer may approach the seller and to inform the issue
- The customer may call the customer care and inform the issue, the customer care will take up the issue with the Banks Point of Sale holder to approach the customer and resolve the issue free of cost.
- In case of Loss/Stolen of the Vehicle, the IDBI FASTag holders should immediately lodge an FIR in the local police station and should be able to produce the relevant documents to the Bank. The Tag holder should immediately notify the Contact Centre regarding the loss of the Tag. The Contact Centre will ask for certain information about the Tag holder and arrange for blocking the Tag to ensure that it is blocked/ not used fraudulently by any person. The Bank/service provider of the Bank will not be liable for any financial loss arising out of unauthorized use of the Tag till such time the Bank blocks the Tag (disabling the utilization of the Tag). The Customer should always keep a separate note of his/her IDBI FASTag number, necessary information and the associated account number in a place readily accessible after purchase of the IDBI FASTag.
- The Bank and its service provider shall not be liable for any loss/inconvenience caused by a technical breakdown of the payment system. The IDBI FASTag is the property of the Bank and will be returned by the Cardholder unconditionally and immediately to the bank/service provider upon request by the Bank. The Bank reserves the right to cancel the IDBI FASTag and stop its operations unilaterally without assigning any reason. The decision of the Bank is conclusive and binding upon the Tag holder. The IDBI FASTag is non-transferable.
Contact Us
MoRTH/NHAI/IHMCLlaunched helpline number
For addressing FASTag complaints at toll plaza level. Customer can simply dial 1033 from Mobile/Landline for the following issues:- Stopped at the plaza for Tag blacklist reason even through Tag is not blacklisted.
- Plaza not accepting FASTag
- Plaza not able to read the Tag
- Plaza not supporting for monthly pass issuance
- Any other applicable issue for FASTag
Toll Free Number
Email ID
Escalation Matrix
-
Level 1 - Smt Yaggadi Vani
Email ID - vani.yaggadi@idbi.co.in -
Level 2- Shri Prabhat Kumar
Email ID - prabhat.kumr@idbi.co.in -
Level 3 - Shri Dileep Kumar Mishra
Email ID - dileep.mishra@idbi.co.in